Need help with Astro Symbols?
Support requests, billing questions, installation issues, and privacy matters are handled through the private support channel configured for approved users.
What to include in your message
For bug reports
Include the Google Docs context, what you clicked, the symbol involved, and any visible error message or screenshot.
For access issues
Include the Google account type, whether the add-on was installed manually or through a test deployment, and what step failed.
For policy questions
Reference the relevant page or requirement and include the URL you are reviewing so the response can be precise.
For commercial questions
At present there is no public billing flow. If you need clarification on planned pricing or rollout status, mention that explicitly.
Public privacy choice
The direct support email is intentionally not exposed on this public site. Contact details are shared through the
approved support channel and the Google listing configuration.
Response expectations
- General support Target response window is within 3 business days.
- Security or privacy concerns These requests should be clearly labeled in the email subject for faster triage.
- Scope and limitations The add-on operates within Google Docs and depends on Google Workspace, Apps Script, and Google Cloud availability.